Insights & Updates

Tips, tricks, and strategies to master Zoho Desk automation and supercharge your support team.

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Feature Release

Introducing Smart Lead Detection: Turn Tickets into Revenue

Learn how our latest AI model analyses customer intent to identify sales opportunities hidden within your support queue, automatically creating leads in Zoho CRM.

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Best Practices

5 Signs Your Support Team is Drowning (And How to Fix It)

Response times slipping? Agents burnt out? Discover the key indicators of support overload and how AI triage can provide immediate relief.
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Zoho CRM

Bridging the Gap Between Sales and Support

Silos kill businesses. See how integrating Zoho Desk with Zoho CRM via Ticket Wizard creates a unified view of your customer journey.
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Tutorial

Customising Your AI's "Personality"

Your brand voice matters. Learn how to tune the Ticket Wizard's prompt settings to ensure every automated reply sounds exactly like your best agent.

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