Customising Your AI's "Personality"

One of the biggest fears businesses have about AI is that it will sound robotic. "We pride ourselves on our personal touch," they say.

We agree. That is why Ticket Wizard allows you to deeply customise the AI's persona.

Tone and Voice Settings

In your dashboard, you can provide specific instructions to the "Brain". For example:

"You are a friendly, helpful support agent for a surfboard company. Use Australian English. Be casual but professional. Use surfing metaphors sparingly."

The result? Draft replies that sound exactly like your best human agent wrote them.