5 Signs Your Support Team is Drowning (And How to Fix It)

It starts slowly. A few tickets left over at the end of the day. Then a few dozen. Suddenly, you are looking at a backlog of 500 emails, and your team is burnt out.

If this sounds familiar, your support team might be drowning. Here are the 5 signs to look out for:

1. Response times are slipping. If "24 hours" has become "3 days," you have a problem.
2. CSAT scores are dropping. Frustrated customers leave bad ratings.
3. Agents are cherry-picking easy tickets. The hard ones pile up at the bottom.
4. High staff turnover. Burnout is the number one killer of support teams.
5. Sales inquiries are being missed. Revenue is being lost in the noise.

The Solution: Intelligent Automation

You do not necessarily need more people. You need better tools. By automating the triage and drafting process with Ticket Wizard, you can free up 40% of your agents' time immediately.