Introducing Smart Lead Detection: Turn Tickets into Revenue

In the fast-paced world of customer support, sales opportunities are often buried in an avalanche of support tickets. Support agents, focused on resolving issues, might miss the subtle signals that a customer is ready to buy.

That is why we are thrilled to announce Smart Lead Detection, a powerful new AI capability for Ticket Wizard.

How It Works

Our AI model analyses the sentiment and intent behind every incoming email. It looks for key phrases indicating purchasing intent, such as "request a quote," "pricing for bulk orders," or "upgrade my subscription."

When a match is found, Ticket Wizard automatically:

• Tags the ticket as a "Sales Opportunity".
• Extracts key details like phone numbers and company names.
• Creates a new Lead in Zoho CRM instantly.

This ensures your sales team never misses a beat, and your support team can stay focused on solving problems.